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Returns

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You do not need to return the item(s) purchased from pharellrx.com.  You can receive a full refund for the item(s) in the original form of payment. After we process your return, it may take several business days for the refund to appear on your credit card, depending on your financial institution. Instead of doing refund, we can offer you a free reship or check for a replacement product..

Merchandise that is damaged in shipment may be returned for a full refund or replacement. Please contact  Customer Service at 1618 474 8103 or by email at support@pharellrx.com with a photo(s) of the damage within 48 hours of item(s) receipt. If you leave a voicemail, please include your order number, item description or SKU # of damaged items, and if you would like a refund or a replacement sent.

Shipping and handling charges are non-refundable.

We are not able to accept online returns at physical store locations at this time.

Special note for some sexual vitality products: Due to the nature of some of these products, we cannot accept returns or exchanges. Please check the product’s page for special notes regarding returns.

Please note that according to FDA regulations, medications are not eligible for returns.

A safe and accurate address for delivery must be provided at the time the order is placed. Once an order has shipped, Pharellrx is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the shipping carrier for any information regarding the delivery. Have your complete tracking number available to provide to the carrier to assist with the investigation. If the tracking indicates the package has been delivered, you would be required to place a new order. (Any coupon code used on the original order would be applicable on a new order.)

 

 

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