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    Frequently Asked Questions

    Shipping & Delivery

    What happens if my product arrives damaged?

    In event of receiving the ordered goods in an unsatisfying condition you should take pictures and make a detailed description of what is wrong with your order. Forward this descriptions with the pictures attached to our customer support, and we will consider your case. The most common practice for such cases is to reimburse or to reship the order.

    How is my order packed?

    We send every order discreetly packed in an unmarked envelope, so that your right to privacy and anonymity is respected in every minute detail. No one, including delivery courier, will know what is contained in your parcel. This is the ultimate protection of your health information.

    What is the estimated time of delivery?

    The estimated time of delivery depends on the chosen shipping method. Regular Airmail delivery takes between 10 and 21 days, while Express Courier orders are delivered within the timeframe of 14 to 23 days. Mind that the latter delivers only to the USA.

    How do I track my order?

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    How do I Order?

    Find the items you need using our offer list or embedded search engine. Add the needed quantity to the basket. Choose the shipping method and the payment method, and fill in the form with your personal details and credit card information. Wait for the confirmation email.

    What are the payment methods?

    Currently, we accept payments empowered by Visa, Master Card, Bankwire, Western Union and Moneygram.

    How do I cancel the order?

    You have the option of cancelling the order before receiving the shipping confirmation. After that, it is impossible to cancel the order.

    I made an order more than three weeks ago, why have I not received anything?

    Please contact us immediately. We will do our best to investigate the matter and get back to you with the most opportune solution. In case your order is insured, we will reship it to you within the shortest timeframe.Ordering, checkout page and processing.


    What are generics?

    Drugs that are not produced by the original manufacturers are called generics. They have the same ingredients, effects and safety, and are legally produced in countries where the patent for the monopolistic production of the brand medicines expired. The cost of production is the only thing that influences the price of generic drugs, making them a significantly cheaper solution than the brand medicines which always bear the costs of development, promoting and patenting.

    Are generics as efficient as the brand medicines?

    Since generic medicines are produced under close supervision of the same authorities that monitor the safety of the original medicines, it is but natural that their safety is as good as that of the original preparations.

    Are the pharmacies which supply you with drug price lists operate only with FDA-approved drugs?

    Yes, the pharmacies from which we receive drug price lists operate only with FDA-approved drugs.

    What affects the price of generics, making them so affordable?

    The price of generic medicines includes only the cost of produce and materials. The manufacturers of generic medicines do not need to invest in the development of the formula and subsequent trials, tests and researches with promotion and patenting afterwards. Thus, when you buy generic medicines, you pay only for the product, and not the brand or its history behind it.

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